our easy and simple
Below is our full order process from start to finish.
We work in FIVE simple stages to keep things as easy for you as possible.
GET IN TOUCH
Start the process by emailing us or submitting a request through our website to receive a quotation or book a ZOOM consultation to talk about your wedding to hear all your ideas and chat through all of our available options and answer any questions you may have.
We are available for these on selected weeknights between 7-8pm or on Saturdays between 1-2pm.
You can also use the book consultation button on our website homepage to book directly into our diary.
QUOTATION & BOOKING
Based on your requirements we provide you with your personalised wedding quotation via email. Once you have confirmed you are happy with the price and wish to proceed we then send you a copy of our contract which once signed has a link to pay the £75.00 non-refundable design fee.
This cost covers our time for creating your design proposal and secures your date in our diary for design and production.
We create your digital "Design Proposal" as soon you have made the information available to us.
It is the responsibility of the client to check all proofs are accurate, so please check carefully for any errors with spelling or grammar, and also make sure the correct information is on the final design – such as dates, times, names. Due to the bespoke nature of the design work, no refunds will be given if any errors have been identified after a proof has been signed off and sent to print.
Once you have approved your design full payment for that section of your order is required before anything is sent to print. After your payment is made no further design changes are possible to this section of your order.
Your order is then placed with the printer within 24 hours of your payment being received. Your order then arrives to us with 5-7 working days, once it arrives with us it is then thoroughly checked and then put into assembly production within our home studio. The assembly process can then take 2-3 weeks to complete depending on the size and complexity of the order.
Once your order is complete it is then sent via DPD Local. You will receive text updates from the courier to allow you to track your order's journey from leaving our studio to arriving with you.
If you are local collections are available upon request. However as we are a home studio this option is only available at certain times, please enquire about this option at the consultation stage.