our easy and simple
ORDER PROCESS
Below is our full order process from start to finish.
We work in FIVE simple stages to keep things as easy for you as possible.
Stage 01
GET IN TOUCH
Start the process by emailing us or submitting a request through our website to book a ZOOM consultation to talk about your wedding, we can't wait to hear all your ideas and chat through all of our available options and answer any questions you may have.
We are available for these on various days throughout the month.
Stage 02
QUOTATION & BOOKING
After our consultation we then provide you with your personalised wedding quotation via email. Once you have confirmed you are happy with the price and wish to proceed we then send you a copy of our contract which once signed has a link to pay the £150.00
non-refundable design fee.
This cost covers our time for creating your design proposal and secures your date in our diary for design and production.
Stage 03
DESIGN PROCESS
We create your digital "Design Proposal" as soon you have made the information available to us.
It is the responsibility of the client to check all proofs are accurate, so please check carefully for any errors with spelling or grammar, and also make sure the correct information is on the final design – such as dates, times, names. Due to the bespoke nature of the design work, no refunds will be given if any errors have been identified after a proof has been signed off and sent to print.
We include two complimentary amends in the cost of our service.
Additional amends will be charged at £30.00 per amend.
Stage 04
ASSEMBLY
Once you have approved your design full payment for that section of your order is required before anything is sent to print. After your payment is made no further design changes are possible to this section of your order.
Your order is then placed with the printer within 24 hours of your payment being received.
Your order then arrives to us with 7-10 working days. Once it arrives with us it is then thoroughly checked and then put into assembly production within our home studio. The assembly process can then take 3-4 weeks to complete depending on the size and complexity of the order.
Stage 05
DELIVERY
Once your order is complete it is then sent via DPD Local. You will receive text updates from the courier to allow you to track your order's journey from leaving our studio to arriving with you.
If you are local collections are available upon request. However as we are a home studio this option is only available at certain times, please enquire about this option at the consultation stage.