PRIVACY

YOUR PRIVACY IS VERY IMPORTANT TO US

 

This privacy policy sets out how A Little Bit of Loveliness uses and protects any information that you give us when you use this website www.alittlebitofloveliness.co.uk and throughout the creative process if you choose to work with us on your wedding or event stationery.

 

A Little Bit of Loveliness are committed to ensuring that your privacy is protected, we are also dedicated to ensuring the protection of any third party addresses you provide for the use on your stationery. 

 

WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?

 

A Little Bit of Loveliness use email correspondence, telephone / zoom conversations, our website via our timeline download, wedding shows, and blog subscription to collect data.

 

The personal data that we hold includes your name and your partners name, telephone and email address, your delivery address and if you are a wedding stationery client this may also include the date of your event.

 

We use these details to either respond to your enquiry, give you a quote or complete your stationery suite. We also require your name and email for financial records should you use my services, for invoicing.

Our clients, or those who enquire with us to provide services to them, give us their personal data with knowledgable consent and we hold it on the basis of contract/legitimate interest so that I can fulfil your order.

 

This data is stored on our desktops and laptop, email system and sometimes paper files if stationery is already printed. The data stored on desktops and email systems is protected by password and virus detection software. Any printed paper trails are kept in a locked & secure private studio only accessible by the two members of our team. Any digital data is only accessible by us who are required to use it for purposes of fulfilling your contract.

 

If you use our website we will also collect your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for our website and store to operate efficiently. Cookies may be used to improve the convenience and customer satisfaction or to give us information about how our site is being used so that we can make adjustments to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.

 

SOCIAL MEDIA

 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

 

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. 

 

Links to our own social media platforms from our website are used at your own choice and you should therefore refer to each individual social media platform for their own terms and conditions and privacy policies. 

 

WANT TO KNOW WHAT DATA WE HAVE?

 

Feel free to email alittlebitofloveliness@outlook.com to request what data we have held, or to request we remove any data. We will respond to your request as quickly as possible.

 

HOW WE USE YOUR DATA & IF WE SHARE IT

 

Your data is used to correspond about, create and deliver your stationery from initial enquiry to delivery of on the day elements. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order.  We have taken all reasonable steps to ensure that our print partners, and the electronic/digital systems we use, also have up to date privacy policies that adhere to GDPR. I will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital requirements.

 

We may use your completed stationery to showcase online on my website, social media and at events where we showcase our stationery (wedding shows). When used online we endeavour to ensure this does not show any personal details and you may ask for this to be not be used or removed at any time. For every job we deliver we create - at our own cost - fabricated guest names and addresses which we use for any photo shoots, for use on social media, website and promotional material.

 

Sample Packs; if prospective clients ask to see samples of our work or past stationery we have created then we try when possible to only use my own fabricated samples for this purpose. If this is not possible, printed wedding stationery may also be used. In this rare occasion we will not include any RSVP’s with addresses or any invitations or details sheets that include private data such as addresses, email addresses and wedding websites.

 

HOW LONG DO WE HOLD YOUR DATA FOR?

 

We will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements. We may also retain your data if you have subscribed to my newsletters, mail-chimps or blog notifications. To adhere to accounting and tax requirements, A Little Bit of loveliness must keep basic information about our clients for six years after they stop being customers.

 

PAYMENTS

 

We do not hold any credit, debit card or account payment details at any time, nor do I share these with any third parties. We take the initial design fee, which is used through a secure link via bank transfer or paypal and this is based on a no refund policy. For further details please see our Terms and Conditions.

 

UPDATED

 

This policy is reviewed regularly and was last updated in January 2021.